| Over the years, we have
built expertise in specific industry
verticals. We understand the different
industry domains and what market forces
affect your particular business segment.
We align our working to your business needs,
thus enabling you to stay ahead of your
competition at all points in time. We
analyze your operational environment, using
clearly defined, documented processes based
on Information Technology Infrastructure
Library (ITIL).
All this comes from our IT Operations
Center facility situated at Hyderabad, with
a supporting DR site elsewhere. At
ITOC we use world class monitoring tools and
resources and have engineers working round
the clock managing IT infrastructure for
global clients. Our expert knowledge ranges
from simple LAN devices like desktops to
complex security appliances to highly
scalable servers and clusters.
We monitor your infrastructure through a
secure, high-speed connection to detect IT
faults or failures. You can visit our ITOC
anytime between 24*7, with prior
appointment.
Following processes for you are being
carried out on a regular basis and related
reports generated:
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Daily
operations monitoring: Routine
administration and health diagnosis for
network/servers/applications is carried
out from the ITOC at specified regular
intervals. |
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Historical Trends Analysis: This
historical study activity details past
trends of selected parameters. These
trends can be further analyzed to
calculate system uptime/downtime, help
in calculating compliance to SLA terms,
etc. |
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Proactive monitoring processes:
Based on historical trending analysis,
Our engineers who remotely monitor
your IT infrastructure, provide an early
warning if they observe any kind of
positive or negative deviation from the
past trends. This proactive method helps
in detecting the problem even before the
link or component actually goes down.
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Reactive event processes: On any
disruptive occurrence, our experts
inform you of the problem and also
participate in resolving network and
system faults in conjunction with the
onsite team. Calls that require onsite
efforts, like hardware replacement,
backup tape management, etc., are passed
on to the onsite team. |
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Post
mortem processes: Carried out by our
ITOC engineers, after a disruptive event
occurs, these processes serve well to
study why such an event happened in the
first place and what future preventive
measures can be taken to minimize
repetitive disruptions.
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